QuickBooks Error 108: Fixing the Bank Connection Error

Are you encountering QuickBooks error 108 while trying to connect your bank or credit card account to QuickBooks Online or QuickBooks Self-Employed? This error signals that your financial institution has an important message on its website that requires your attention. These messages, often related to new terms of service, maintenance updates, or promotional offers, can disrupt the connection between your bank and QuickBooks. In this blog, we’ll break down what error 108 means and why it occurs and provide clear, step-by-step guidance to resolve it quickly and get your accounting back on track.

What Causes the Banking Error 108 in QuickBooks? 

Here’s why you are getting QuickBooks bank error 108 when downloading the bank transactions in QuickBooks Online or QuickBooks Self-Employed: 

• Common or known bank issues 
• The bank or credit card’s website might be inactive. 
• Unread notifications, updates, or messages on the bank or credit card’s website 
• The bank connection is outdated. 
• Incorrect bank information in QuickBooks 
• Excessively stored cookies and caches in your browser 
• The Windows Firewall or antivirus might be blocking the bank connection

Fix QuickBooks Error 108 When Downloading Bank or Credit Card Transactions 

Let’s explore the different methods to see what actually hampers the bank connection when downloading transactions and how to resolve QuickBooks error 108: 

1. Check for known issues 

Sometimes, you may encounter a banking error due to a known issue, which typically occurs with a specific bank or credit card. Bank connections or downloading bank transactions may be hampered due to this. Visit the bank feed status issues on your bank or consult with us for the same to see if the error you’re experiencing is already known. If you can get help from the bank, proceed with the steps below to resolve the problem.

Read More – QuickBooks Error 103

2. Verify your bank or credit card’s website status

You may encounter QuickBooks error 108 due to issues on your bank’s or credit card’s website. Make sure of the website’s status by going to their social media pages or talking to their customer support team. If there’s an issue with the website, wait until it gets resolved and try to access the account’s information and verify it.

3. Review messages on your bank or credit card’s website

Any unread notifications or messages may also hinder the bank connection to QuickBooks and prevent the downloading of bank transactions. Check these updates on the bank or credit card’s website: 

• Sign in to your bank or the credit card’s website. These should be the same credentials you used to connect the account in QuickBooks. If the credentials are different, disconnect the account from QuickBooks and use the admin bank or credit card’s website credentials to reconnect it. 
• Review your bank or credit card’s website for any updates, messages, or notifications. 
• If any action needs to be taken, the message should give you specific steps.
• Once you have reviewed and addressed all the messages, sign back into your QuickBooks. 

If you don’t find any notifications on your bank’s or credit card’s website, but still receive QuickBooks error 108 when banking, contact your bank for assistance. You may not be able to identify certain types of messages or problems. 

4. Update your bank connections in QuickBooks

Updating the bank connection addresses the notifications on your bank’s website and ensures the connection is refreshed, resolving QuickBooks error 108. 

In QuickBooks Online

• Sign in to QuickBooks Online as an admin. 
• Navigate to Bookkeeping, and select Transactions> Bank transactions.
• Finally, click on Update.

In QuickBooks Self-Employed

• Sign in to your QuickBooks Self-Employed. 
• Click on the gear icon and choose Bank accounts.
• Hit Refresh All.

5. Verify your bank account information

Verify the bank account information in your QuickBooks Online. Navigate to the Banking tab and choose the bank account where you are getting an error. Select the Edit menu to update the bank information, such as your account number, routing number, and other details. 

6. Clear your browser cookies and caches

Cookies and caches on the browser are saved to improve browsing speed, but over time, they expire or become corrupted, causing communication errors, authentication problems, and general performance issues. Let’s clear the cookies and caches and resolve the QuickBooks bank error 108.

a. Firefox

• Select the menu button and click on Settings.
• Go to the Privacy & Security panel.

• Click on Clear Data in the Cookies and Site Data section…
• It will open the clear browsing data and cookies dialog.

• Next to When, choose Everything in the drop-down. Make sure that the Only temporary cached files and pages option is check-marked.
• If you need more information about managing site data, see Manage local site storage settings.
• Hit the Clear button.
• Exit the Settings page. All the changes you have made will be automatically saved.

b. Google Chrome

• Open Chrome on your computer. 
• At the top of the browser, select More and then Delete browsing data.
• Select a time range, such as “Last hour” or “All time.”
• Choose the types of information you wish to remove. 
• Finally, click on Delete data.

If you clear the cookies when signed in to Chrome, don’t worry, you won’t be signed out of your Google Account.

c. Safari for Mac

• Open the Safari app on your Mac. 
• Select History> Clear History, then click on the pop-up menu.
• Choose the date for which you wish to clear the browsing history.

d. Safari for iPad and iPhone

• Navigate to Settings> Apps, then select Safari. 
• Click on Clear History and Website Data.

Clearing your history, cookies, and browsing data from Safari won’t change your AutoFill information.

e. Microsoft Edge

• Open the Microsoft Edge browser. 
• Select Settings and more> Settings> Privacy, search, and services.
• Hit Clear browsing data, then select Choose what to clear next to Clear browsing data now.
• Choose a specific time range from the drop-down menu under Time range. 
• Select the types of browsing data you wish to clear. For example, you might want to remove the browsing history and cookies but want to keep the passwords and form fill data. 
• Finally, click on Clear now.

When you clear the browser’s cache, make sure to restart the browser to take the changes into effect.  

7. Temporarily disable your firewall and antivirus

Windows Firewall blocks QuickBooks Desktop connections, affecting processes like hosting a company file over a network, internet access, or connections between apps and banks, potentially triggering QuickBooks error 108. To resolve this, you must disable the Windows Firewall or antivirus on your system and complete the bank processes. Once done, enable the security applications again to ensure the system’s safety. 

Conclusion 

In conclusion, banking error such as QuickBooks error 108 hampers all the payroll activities, direct deposits, reconciliation, and more. We hope this detailed blog has been helpful in helping you overcome such issues and continue with your accounting processes.

Frequently Asked Questions

Why do I get QB error code 108?

You may encounter QB error code 108 when your bank or credit card company has notifications or messages that block the connection to your QuickBooks. To fix this, log in to your bank or credit card’s website and read all the notifications or messages, then re-establish the connection in QuickBooks by clicking Update in your Banking tab. 

How to fix error 108 in a bank account?

To fix bank error 108, which indicates your bank requires action, manually log in to your bank’s website and address any required messages or alerts, then update the bank connection in your QuickBooks. 

What if I see bank errors 102 and 105 in QuickBooks Online? 

If you encounter QuickBooks Online bank errors 102 and 105, this typically indicates a temporary issue on your bank’s end, such as a server problem or website maintenance, that prevents a successful connection to QuickBooks. 

How do I refresh my bank connection in QuickBooks?

To refresh your bank connection in QuickBooks Online, navigate to Bookkeeping > Bank Transactions, select the bank account, and click “Update.” If the connection has expired or you see an error, you may need to reconfirm consent or sign in again to re-authenticate the connection.

Why does QuickBooks not sync with my bank account? 

QuickBooks may not sync with your bank account due to incorrect login credentials, bank-initiated multi-factor authentication, bank server maintenance, or security alerts from your bank.