Simplest Solutions To Fix QuickBooks Error 15102

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QuickBooks error 15102 is an update error code that occurs when downloading and installing the latest QuickBooks Desktop or payroll updates. In fact, all the error codes from the series 15XXX indicate a payroll update issue, where the possible reasons may vary with different error codes.

Using an incorrect download location, or issues with the network connectivity mainly contributes to the arrival of this error. For a successful installation of the QuickBooks updates, you need to fix the factors that can cause this issue. Here, you can find the possible factors behind the QuickBooks Desktop error 15102 along with their respective troubleshooting solutions. Let’s being the quest!

Have you been stuck with QuickBooks Error 15102 and unable to fix it alone? Consult with our professionals at 1-855-603-0490, and they will offer you with some useful tips to overcome it. 

What Does QuickBooks Error Code 15102 Signify? 

Error code 15102 in QuickBooks indicates an erroneous condition wherein the update process fails to complete due to various technical reasons. In addition to it, you will get an error message on your screen, stating – “Error 15102: Failed to reset update.”

Insufficient permissions or incorrect download location are some of the main reasons that can promote error 15102 in QuickBooks. When the error occurs, you should try to resolve it, as it can disrupt your work processes. Besides, an outdated QuickBooks program can give rise to various issues when used to manage your business accounting.

Common Factors That Can Give Rise To QuickBooks Update Error 15102

The update error 15102 in QuickBooks can take place due to several factors. The below-given pointers explain some of the most common reasons for the error: 

  • Incorrectly mapped shared download drive. 
  • Firewall settings are blocking QuickBooks from accessing the Internet.
  • Improperly configured Internet Explorer settings.
  • When the FCS (File Copy Service) is disabled in QuickBooks.
  • The missing component or file is for the QuickBooks payroll update.
  • When digital signatures can’t be verified during the update. 

Sings and Symptoms Indicating QuickBooks Payroll error 15102

When QuickBooks error 15102 occurs, you will notice a few changes in your system. These changes are the signs that depict the taking place of the update error.

  • Immediately after the error, you will get an error message on your screen.
  • You won’t be able to download the updates for whatever is stopping it.
  • Trouble connecting QuickBooks to the Internet.
  • The program freezes or hangs whenever you try to run the updates.
  • Some unusual changes in the system can also be noticed.

How To Troubleshoot QuickBooks Error Message 15102?

If you want to make the most out of your accounting application, it is important that the QuickBooks is updated with the latest maintenance release. When errors occur while updating the program, you need to fix it as soon as possible. If you are clueless about the troubleshooting solutions for QuickBooks error 15102, you can find them below.

Solution 1: Download The Updates With The Administrative Privileges 

When making crucial changes, such as updating or installing the program, you need to have full admin rights. If you aren’t running an update as an administrator, it is possible that you may encounter an issue with the program. To do the needful:

  • Close your QuickBooks company file and then the program as well.
  • Next, right-click on the QuickBooks Desktop icon and select Run as Administrator.
  • When you see the message “Do you want to allow this program to make changes to your computer?” select Yes in response to it.
  • You can now download the latest updates for the QuickBooks application.
  • Also, you need to download the latest QuickBooks payroll update as well.

If the QuickBooks Online error 15102 persists, move to the next troubleshooting solution.

Solution 2: Switch To Single User Mode From Multi-User Mode

Before updating the QuickBooks application, make sure that you are using single-user mode. If you are using the program in multi-user mode, then switch to single-user mode in the first place. The steps can guide you:

  • Log out every user in the network working in the multi-user environment.
  • Next, open the QuickBooks on the system, which is getting the payroll update error.
  • Now, click on the File menu and select the option “Switch to Single-user Mode.”
  • These steps will help you switch from the multi-user mode.

Now try running the payroll update again and check the status of the QuickBooks banking error 15102. If the error persists, move to the next solution.

Solution 3: Rectify The File Location If Incorrect

We have seen that the incorrectly mapped shared download drive is one of the main reasons behind QuickBooks error 15102. Therefore, you need to check the location for the concerned file and correct it if required.

  • Navigate to the product information window, or open it by pressing CTRL+1 keys together.
  • Here, you need to search for the save path and note it down.
  • Thereafter, navigate to the Update QuickBooks section.
  • Once done, click on Operations to check and verify that the download location information is correct.
  • (1) If the shared download is configured to Yes, the drive in the Download location and the one in the Product must be the same.
  • (2) If the shared download is configured to No, the download location and QuickBooks installation directory should be the same.
  • However, if the download location is incorrect, you need to choose the right option from the list.
  • (1) If Yes is selected for the shared download, make it No and click Save.
  • (2) If No is chosen for the shared download, change it to Yes and hit Save.
  • Click Close and try updating the payroll tax table to the latest release.

If the error 15102 in QuickBooks continues to annoy you, move to the next solution.

Solution 4: Consider Mapping The Drive To A New Letter

The drive letter is a unique identifier that enables the system to access the drive and content stored within it. Therefore, assigning a new drive letter to a specific network location or external storage device (hard drive or USB drive) can help here.

  • Close the company file and then the QuickBooks Desktop application to initiate the procedure.
  • Next, you need to redirect the network drive to a new letter.
  • Now, utilize the new drive letter you have created and access the company file from the new location.
  • Moving ahead, click Help and then hit on the Update QuickBooks option.
  • Thereafter, navigate to the shared download, turn it off, and then on.
  • Check and confirm that the downloaded locations of the newly mapped drive letter are being used.
  • Click the Save button and close it.
  • In the end, open QuickBooks and download the latest version of the tax table.

If the QuickBooks payroll update error 15102 keeps coming, let’s try the other possible solutions.

Solution 5: Update QuickBooks Application In Safe Mode

Safe Mode in Windows lets programs run in the background and prevent it from the interferences caused due to the third party applications. Thus, if the QuickBooks updates are being hindered due to other applications, this solution can be helpful.

  • Open the Run window (Windows + R) and then type “msconfig” in the given run box.
  • Click the Enter button, and you will now see the Windows System Configuration window opening on your screen.
  • Now, in the Boot tab, unmark the box intended for Safe Boot from underneath the Boot options.
  • Next, click on Apply and then OK to confirm the changes.
  • Now, restart your system, and it will activate the Safe Mode.

You can now run the QuickBooks payroll update process without any hindrances caused by third-party applications.

In Essence!

This post elaborates on QuickBooks update error 15102, its possible causes, and troubleshooting solutions. You need to be cautious while implementing the solutions to ensure their efficacy. However, if you find some part of the troubleshooting difficult, you may speak to an expert professional.

Frequently Asked Questions (FAQ's)

Ans. Having latest payroll tax table in QuickBooks Desktop helps you make accurate payments, access correct tax rates, remain compliant with the regulatory authorities. Therefore, it is crucial to update QuickBooks and payroll tax tables regularly.

Ans. Some commonly occurring payroll update codes in the QuickBooks Desktop application are:

• QuickBooks Error 12029
• QuickBooks Error 20102
• QuickBooks Error 12002
• QuickBooks Error 15311
• QuickBooks Error PS060
• QuickBooks Error 15222
• QuickBooks Error 15212
• QuickBooks Error 15106


Ans. You don’t need to update QuickBooks Online manually, as the latest updates are automatically added to the Online version of the QuickBooks accounting solution.

Ans. If you want to update your QuickBooks Desktop application, you can configure QuickBooks to get updates automatically. Alternatively, you can download the updates manually when they are available. Upgrading QuickBooks also runs the most up-to-date version of the QuickBooks Desktop application. QuickBooks Desktop Plus versions get automated upgrades every year, which means you can get the latest updates every year with QuickBooks Plus.

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