QuickBooks Error 15311 (Expert Solutions & Troubleshooting Tips)

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Are you continuously getting a QuickBooks error 15311 access denied message on your screen while installing payroll updates? Isn’t this irritating? Of course, yes. Well, many factors can lead to this issue, and incorrect internet settings are one of the main reasons for the same. Because of such payroll update errors in QuickBooks, users may have to face further disturbance in their entire workflow. But don’t worry! We’re here to help you. Continue reading this insightful blog and find the right solutions. 

It’s better not to overlook the occurrence of QuickBooks payroll update errors. Get instant professional help from our team and resolve the issue. Call us at 1-855-603-0490. 

Brief Understanding of QuickBooks Errors 15311 Access Denied! 

Belonging to the 15XXX error series, the QuickBooks errors 15311 is an update issue in QuickBooks that arrives and disturbs the user’s payroll update process. Along with the error code 15311, users encounter a message reading, “Server Not Responding Problem. Error 15311: QuickBooks could not verify the digital signature for the update file.”

We understand how panicky the users’ situation becomes when they encounter such errors. That’s why, for your help, we have covered everything from possible reasons, signs, and troubleshooting methods for this annoying QuickBooks errors 15311 access denied issue. Continue reading this post, and root out the issue permanently. 

What Signs Can Make Me Aware About QuickBooks Errors 15311? 

The following technical issues occur at the occurrence of QuickBooks error code 15311. Carefully look at the signs below, and these will help you become aware of the error. 

  1. You will notice frequent hang-ups of your computer system. 
  2. Also, the Windows system will start crashing or freezing. 
  3. You may observe no response from your keyboard tabs and mouse click commands. 
  4. The continuous display of error messages 15311 on the payroll update screen. 
  5. Hanging the payroll update screen is also a notable sign of the QuickBooks error 15311. 

Got all the signs? Let’s unveil the possible factors resulting in this annoying QuickBooks payroll error code 15311. 

Why Am I Receiving QuickBooks Errors 15311 Access Denied Message? 

A number of reasons can be responsible for encountering QuickBooks error message 15311. We have cited some of the most prominent ones below. Have a look and reach the roots of the issue. 

  1. Missing or Corrupt QuickBooks company files can prevent users from updating the latest QuickBooks payroll. 
  2. If your QuickBooks installation is incomplete or corrupted, the QuickBooks 15311 access denied error message may be seen. 
  3. Make sure your system does not have any malicious applications because it may interrupt the QuickBooks payroll update process. 
  4. If your Windows registry entries are corrupted, you can expect the arrival of QuickBooks error 15311 access denied message while updating payroll. 
  5. An outdated digital signature certificate is also a reason for dancing interruptions during the payroll update error. 

QuickBooks Errors 15311 Fix – Instant Troubleshooting Guide! 

In this section, you will find some of the most reliable and instant troubleshooting methods to fix the annoying QuickBooks update error 15311. Each method is described with stepwise instructions. Let’s begin with the first one: 

Troubleshooting Method 1 – Get the Latest Digital Signature Certificate for QuickBooks 

As you know, an outdated digital signature certificate is one of the notable causes of the QuickBooks error code 15311. Thus, we have given a quick procedure below to install the latest Digital Signature Certificate for your QuickBooks application. Have a look: 

  • Firstly, you must navigate to the Windows Start Button, and in the Search programs and files bar, type “QBW32.exe.” 
  • Hit the Enter key, and if you fail to find the file, hit the More Results option and click the Computer icon
  • Now, find the QBW.exe file from the search results. This file will have a type of application. 
  • Once you find this file, right-click the same and hit the Properties alternative. Here, you will get the Digital Signature option; click the same to make sure that Intuit Inc. is selected. 
  • After this, click the Details button to get the Digital Signature details window. From this window, hit the View Certificate option. 
  • By this, the Certificate window will appear, from where you must choose the Install Certificate option. 
  • Now, continue clicking the Next button until you see the Finish option. Once you get it, hit this Finish button. 
  • Finally, restart your system and retry to update your required QuickBooks payroll services. If you still see the QuickBooks error 15311 access denied message, proceed with the next method. 

Troubleshooting Method 2 – Try to Reset your QuickBooks Application Updates

Sometimes, the previously installed application updates can hamper the installation of the new updates, and so is the case with QuickBooks. That’s why we can root out the error code 15311 in QuickBooks by resetting the QuickBooks updates. Let’s proceed with the given instructions: 

  • Initiate this method by first opening your QuickBooks application and directly navigating to the Help tab. From here, click the Update QuickBooks option. 
  • In the next step, move to the Update Now option and tick-mark the checkbox for Reset the Updates
  • After this, hit the Get Updates option and download the latest QuickBooks application again. 
  • Once you have downloaded the latest QuickBooks updates, close the application and its related windows. 
  • Now, reopen QuickBooks and move back to the Update QuickBooks tab, where you will get the Install Now alternative. 
  • Click the Install Now option and check the error status. If you still encounter the same error message, the next QuickBooks errors 15311 fix can help you. 

Troubleshooting Method 3 – Run the Reboot.bat Batch File and Register QuickBooks Program Files 

It’s essential to re-register the. DLL and . OCX files to seamlessly update the QuickBooks required services. The Reboot.bat file can help users with this. So, carry out the procedure below and run this batch file. For this: 

  1. Firstly, close your QuickBooks Desktop application and its related windows opened on your computer system. 
  2. Now, to reopen the QuickBooks application afresh, you must right-click the QuickBooks Desktop application icon and hit the Properties button. 
  3. After this, click the Open File Location alternative, and by this, Windows will open the QuickBooks Installation File Folder on your screen. 
  4. Here, you must ensure that Windows Hidden Files and Folders are set to display. Now, you must right-click the Reboot.bat file and continue selecting the Run as Administrator option. 
  5. After this, you will be asked to wait till the Reboot.bat file reregisters all the QuickBooks program files
  6. Finally, the black color command prompt window will disappear. Following this, you must retry to update your QuickBooks application. 
  7. Check whether you see the QuickBooks error 15311 access denied message on the update screen. 

Troubleshooting Method 4 – Manually Troubleshoot QuickBooks Error 15311 for Mac and Windows 

If the above methods fail to fix this error code 15311, the Mac and Windows users must manually try to resolve the issue. For this, the following procedure is worth a try. 

  • Firstly, make sure your QuickBooks application subscription is activated. After this, you must install the latest QuickBooks updates
  • Updated? Now, open your QuickBooks application and ensure the correct payroll service.
  • Directly navigate to the Employees tab and hit the My Payroll Service option. Now, click the Manage Service Keys alternative. 
  • The next step is to hit the Edit button and continue to click the Next option. 
  • Finally, select the Finish button and reboot your computer system. By this, you will successfully troubleshoot QuickBooks error 15311 for Mac and Windows. 
Let’s Take Everything in Account..! 

Hopefully, this insightful blog post has helped you win over the QuickBooks error 15311 access denied issue. But, if any technical issue interrupts you in between the troubleshooting and you want to approach QuickBooks professionals, connect with us. You can consult our expert QuickBooks technicians for professional and instant help via the available Live Chat Support facility. 


Ans: QuickBooks error 15311 is a payroll update error in QuickBooks that prevents users from downloading the latest QuickBooks payroll updates. This 15XXX series error can be a result of incorrect internet settings. 

Ans: After the arrival of QuickBooks payroll error 15311, the following issues will occur: 

  • Crashing or hanging of Windows Operating System.
  • Continuous display of QuickBooks error message on the payroll update screen.
  • Frequent computer system hang-ups. 

Ans: The following message supports the QuickBooks update error code 15311:

“Error 15311: “QuickBooks update cannot be completed successfully.” Problem: “Cannot connect to QuickBooks payroll.”

Ans: The factors below mainly trigger the error 15311 while updating the payroll service: 

  • Incorrect Windows registry entries 
  • Outdated Digital Signature Certificate for QuickBooks
  • Incorrect configuration of Internet settings 

Ans: If the above solutions fail to help users with QuickBooks error 15311 fix, they can contact 1-855-603-0490 or consult our professional team via the Live Chat Support facility.

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