QuickBooks Error 15311 (Expert Solutions & Troubleshooting Tips)

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Business owners might find the task of manually processing the employee’s payroll difficult as it might require complete dedication and effort. However, with QuickBooks Payroll, users can now easily manage their employees’ payroll without the stress of any errors or further delays. Sometimes, users might find themselves stuck in QuickBooks Error 15311 while installing the latest payroll updates. 

QuickBooks Update Error 15311 mainly affects the user’s screen due to improper Internet Explorer configuration. Read this post thoroughly to learn how to deal with the issue quickly. 

Are you struggling with the annoying QuickBooks Error 15311 due to a lack of technical skills? Ring us at 1-855-603-0490 and consult with our highly-certified professionals to get an immediate resolution.

QuickBooks Error 15311

What Do You Mean By QuickBooks Error Code 15311? 

QuickBooks Error Code 15311 usually appears when users try to install or update the payroll to a recently launched version. This issue mainly arises due to problems with the Windows Registry or damage in the data file. However, on the occurrence of the error, any one of the following error message comes into view: 

Server Not Responding 

Problem – Error 15311: QuickBooks could not verify the digital signature for the updated file. 


Error 15311: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

The appearance of QuickBooks Payroll Error 15311 might obstruct the users from installing the latest features of QuickBooks Payroll. As a result, it may hamper the ongoing payroll processes, leading to employee payroll delays. So, it’s crucial to fix the issue soon using the right resolution methods, which were discussed further in the post. 

What Are the Reasons That Give Rise to QuickBooks Payroll Error 15311?

There are multiple reasons why users confront QuickBooks Payroll Error 15311 while trying to install the latest payroll updates. To give you a clear picture of all the possible factors that trigger this issue, we have elaborated some of the causes below. Let’s start reading them one by one. 

  • There is a possibility that some programs running in the background are stopping the users from getting the latest QuickBooks payroll. 
  • Sometimes, it may happen when Windows Firewall prevents the users from installing the QuickBooks payroll updates. 
  • Corrupted or misconfigured Windows Registry could also be responsible for the QuickBooks Payroll Update Error 15311. 
  • In other cases, the error may strike on the user’s screen due to incorrect internet settings. 
  • Also, it may happen while using an unstable or misconfigured internet connection settings. 

What are the Symptoms You Observe Upon the Arrival Of QuickBooks Online Error 15311? 

Whenever the users come across QuickBooks Online Error 15311, you may notice the following symptoms on the user’s screen. 

  • You might see the QuickBooks Error 15311 and the error description on their computer screen. 
  • Sometimes, it may crash an active Windows program, which might create problems while installing the payroll updates. 
  • Also, you may experience a sluggish response in your Windows operating system. 
  • There might be the possibility that the QuickBooks Desktop starts freezing or crashing frequently. 

Apply These Expert’s Proven Tips to Troubleshoot QuickBooks Payroll Update Error 15311

Now that you know the possible factors responsible for QuickBooks Payroll Update Error 15311, it’s time to fix it. We have provided you with the proper resolution methods to overcome the issue quickly. 

Fixation Method 1: Get the Updated Version of QuickBooks Digital Signature Certificate 

The Digital Signature certificate is required to validate the authenticity of any program. Whenever the QuickBooks program links with the update server, the users must require a valid digital signature certificate to verify the program’s authenticity. However, any issue with the digital signature certificate might throw QuickBooks Error Message 15311 on the computer screen. So, to fix the issue, it is essential to install the updated version of the certificate by performing the instructions below. 

  • First of all, the users must open the Windows File Manager by accessing the QuickBooks Installation Directory. 
  • You will get the QuickBooks files stored mainly in C: >> Program Files (x 86) >> Intuit >> QuickBooks. 
  • Once you get the QuickBooks file, right-click on it to choose the highlighted Properties option. 
  • Afterwards, move to the Digital Signature tab and hit the highlighted Details tab to proceed further. 
  • Soon after this, tap the View Certificate from the General tab and then hit the Install Certificate. 
  • Consequently, the Certificate Import Wizard opens on your computer screen. You must ensure that it shows the store location for the current user. 
  • Thereon, click on the Next button followed by the Finish option. 
  • Once you see the Import Successful message on the computer screen, you can end the process by hitting the OK button. 

Fixation Method 2: Try Running the Reboot.bat File For Registering QuickBooks Files Again 

Sometimes, you can repair the damaged registry files by running the reboot.bat file to re-register all QB files along with corrupted ones. To achieve this, you must closely follow the stepwise instructions listed below. 

  • Before proceeding with the procedure, ensure you have already shut down the QuickBooks application if it’s open. 
    Thereon, look for the QuickBooks icon and right-click to select the highlighted Properties option. 
  • After this, tap the Open File Location and choose the QuickBooks Installation folder. 
  • You must right-click on the Reboot.bat file, select Run As Administrator, and cross-check that you have inserted the right login credentials. 
  • You are supposed to wait until you see that the Reboot file is re-registering all your QuickBooks files. 
  • Consequently, you will see that a black Command Prompt window will open and then shut down automatically. 
  • Ultimately, try updating the QuickBooks Desktop and verifying whether QuickBooks Payroll Error 15311 appears on the screen. 

Fixation Method 3: Verify You Are Using Accurate Payroll Service Key 

You might experience QuickBooks Error Code 15311 while using the wrong service key. Therefore, it is important to confirm that you are entering the right payroll service key using the steps outlined below. 

  • Launch the QuickBooks application and then hit the Employees menu to initiate the process. 
  • Afterwards, hover your cursor over the My Payroll Service option followed by the Manage Service Key option. 
  • Thereon, hit the Edit menu and ensure you mention the accurate service key in the respective text field. 
  • After entering the Service Key, hit the Next button followed by Finish. 
  • Finally, relaunch your device and try to install the latest QuickBooks payroll updates. 

Fixation Method 4: Review the Advanced Internet Settings to Resolve Connection Issues

You must use the steps below to repair the misconfigured internet settings that might lead to QuickBooks Update Error 15311. 

  • Firstly, ensure that the time and date on your computer are accurate, and then try to launch the Intuit website using Internet Explorer. 
  • Afterwards, hit the Alt key to bring up the Menu bar and hit the Files menu, followed by Properties. 
  • Under the Connection tab, you must verify the cipher strength to ensure at least 128 bites. Otherwise, it indicates that your IE web browser is damaged. 
  • You are supposed to move to the Internet Options > LAN Settings below the Connections tab and click the Advanced tab. 
  • Furthermore, you need to make the mandatory changes to ensure that SSL 2.0 and SSL 3.0 are marked. However, verify that the TLS 1.2 checkbox is unmarked. 
  • Subsequently, you must verify that the Check for Publisher’s Certificate checkbox is unchecked. Later on, save the necessary changes by hitting the Enter key. 

Fixation Method 5: Try to Reset the QuickBooks Desktop Updates

You must follow the instructions below to reset the QuickBooks Desktop updates. 

  • Launch the QuickBooks Desktop application and then hit the Help menu to begin the process. 
  • After this, choose the highlighted Update QuickBooks > Update Now and mark the checkbox of Reset the Updates. 
  • Thereon, tap the highlighted Get Updates option to download the most recent updates on your device.
  • Once you have downloaded the most current version of the QuickBooks updates, exit from QuickBooks and try to open it again. 
  • You must return to the Update QuickBooks window and opt for the Install Now. 
  • However, if you still encounter QuickBooks Error 15311, try fixing the error using the next troubleshooting method. 
Concluding The Post!!

This comprehensive post ensures you can now easily install the latest payroll updates without confronting QuickBooks Error 15311. However, you can talk to our QB professionals for a quick resolution if you require further assistance. 

Frequently Asked Questions (FAQ's)

Ans. Users can verify QuickBooks Payroll Services to determine whether or not the payroll services are working accurately. It also helps determine whether you are running a valid and active payroll subscription. 

Ans. To back up the company file, tap the QuickBooks File menu > Backup button. Then, choose the Back Up Company File option and move to the data file name and location. Finally, hit the Save and OK button to end the process. 

Ans. If users have purchased directly from the website, they can get their QuickBooks License and Product Numbers via their registered email address. In the case of retail purchasing, you will get it from the packaging label. However, you can also get it from the Customer Account Management Portal. 

Ans. Before you try to fix QuickBooks Error 15311, you must remember certain facts.

1. First the users must confirm that they are using the valid and updated QuickBooks Payroll subscription. 
2. You are linked with a good and high-speed internet connection. 
3. Also, verify that the QuickBooks Desktop you are processing is updated to the recently launched version. 

Ans. Yes, sometimes the users might end up with QuickBooks Error 15311 due to the interruption of third-party antivirus software. So, in that case, you must try disabling or trying to adjust the settings accurately to figure out the issue quickly. 

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