Facing QuickBooks Error 15215? You visited the right guide to fix the error. Error 15215 can become a serious issue because QuickBooks is trying to save your important data and company file(s) during the updates. Messages like “The update did not complete successfully” or “A file cannot be validated” must have popped up.
QuickBooks denied to continue because something is not right, considering your update’s validation, data security, or permissions. There is a high chance that it could corrupt your program or payroll issue.
Before You Start
- You are required to close all the background programs because updates often fail when your computer is running third-party programs.
- Do you have a deadline for payroll or a filing within 24 hours? If yes, rather than experimenting, we recommend calling a QuickBooks expert.
- Ensure to have a recent backup of your company file with one local and one cloud copy.
- You should have the right to run your workstation as an Admin.
- Ensure the computer operates on a stable internet connection.
- Make sure your PC has at least 2-3 GB of free disk space for updates.
Call a QuickBooks Specialist if any of these apply:
- Data Warnings: If there is a data damage warning while functioning.
- Deadline Risk: If your payroll is due within 24 hours.
- Frequent Failures: You have tried 2-3 attempts, and still the QuickBooks Payroll Error 15215 has not been resolved.
- Admin Rights: You do not have admin rights, or you are not able to change Windows Firewall settings.
If any of the above apply to your situation, contact the QuickBooks specialist +1(866)500-0076 now.
Why does Error 15215 in QuickBooks happen?
QB error code 15215 is a validation failure related to a software update or a payroll tax table update. Windows or QuickBooks verifies that your files are authentic, intact, and safe to replace.
What Not to Do When Fixing QuickBooks Error Code 15215?
- Do not try more than 2-3 attempts, or you might lose your data.
- Do not forcefully quit the mid-update of QuickBooks or any related program.
- Do not delete any random folders like Program Files.
- Do not use an unstable internet connection to update your QuickBooks or its features.
Solution 1: Download the updates as an administrator
- Close QuickBooks and company files.
- Give a right-click on the QuickBooks Desktop icon.
- Click on Run as Administrator.
- Click Yes when the message appears, “Do you want to allow this program to make changes to your computer?”
- Get the latest QuickBooks Desktop product updates or the latest payroll tax table update again.
Try solution 2, if you are still facing the error code 15215 in QuickBooks.
Solution 2: Run Quick Fix my Program
Step 1: Download and install the application QuickBooks Tools Hub
You need to close QuickBooks to use the QB tool hub. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.
- Exit from QuickBooks.
- Download the latest version of the QuickBooks Tool Hub.
- Save the file at an easy-to-reach folder.
- Open the downloaded file (QuickBooksToolHub.exe).
- Follow the on-screen steps and install the application.
- Agree to the terms and conditions.
- Once you finish the installation, double-click the Tool Hub’s icon on your Windows desktop.
Note: If you did not find the icon, search for QuickBooks Tool Hub and launch the program.
Step 2: Use the Quick Fix my Program
The Quick Fix will automatically close any active background processes QuickBooks may be using. It would process a quick repair on your program.
- Within the QuickBooks Tools Hub, click on Program Problems.
- Click on Quick Fix my Program.
- Once the process is complete, re-launch QuickBooks and open your company file.
- Download the latest QuickBooks Desktop product updates or the latest payroll tax table update again.
Still struggling with an error 15215? Apply these steps:
- Exit from QuickBooks Desktop.
- Visit to C:\ProgramData\Intuit\QuickBooks XX\Components.
- Give a right-click to Components > Delete.
- Launch QuickBooks Desktop.
- Navigate to the Help.
- Click on Update QuickBooks Desktop > Update Now.
- Click on the Reset Update checkbox and select Get Updates.
- When the download is complete, close QuickBooks Desktop and launch it again.
- Click on Help and select Update QuickBooks Desktop.
- Click on Overview and finally hit Update Now.
Solution 3: Install a digital signature certificate
- Visit C:\Program Files\Intuit\QuickBooks.
- Give a right-click on QBW32.exe, > Properties.
- Click on Digital Signature and verify to confirm that Intuit must be selected in the signature list.
- Select Details, and in the Digital Signature Details window, click on View Certificate.
- In the Certificate window, click on Install Certificate.
- Click on Next until Finish is displayed.
- Then, select Finish and restart your computer.
- Launch QuickBooks, then re-download the update.
We hope the error 15215 of QuickBooks is fixed. If the error still continues, try the next solution.
Solution 4: Repair QuickBooks
Use the QuickBooks Install Diagnostic Tool and fix or repair common install issues. The Quick Fix will shut down any open background processes QuickBooks uses.
- In the QuickBooks Tool Hub, click on Program Problems.
- Click on the option Quick Fix my Program.
- Launch QuickBooks Desktop.
- Open your company data file.
If you still get the QB error code 15215, move on to Solution 2.
Solution 5: Use the QuickBooks Install Diagnostic Tool
It may happen that something went wrong during the QuickBooks install and could cause problems while you use it. Run the QuickBooks Install Diagnostic Tool and fix common installation issues.
- Launch the QuickBooks Tool Hub.
- Click on Installation Issues.
- Select QuickBooks Install Diagnostic Tool and let the tool run.
- Once the tool finishes its job, restart your computer.
- Launch QuickBooks Desktop.
- Open your company file.
- You are required to update your QuickBooks to the latest release.
Use QuickBooks and confirm if everything is good to go. If not, try the next solution.
Solution 6: Reinstall QuickBooks
Remove QuickBooks Desktop and then reinstall it.
Step 1: Uninstall QuickBooks Software
- Click on the Windows Start menu.
- Search for Control Panel and open the folder.
- Click on Programs and Features or Uninstall a Program.
- From the list of installed applications, choose your version of QuickBooks Desktop that needs to be uninstalled.
- Click on Uninstall/Change > Remove and then Next.
Step 2: Reinstall QuickBooks Desktop
Once you uninstall the application, reinstall QuickBooks Desktop. When you proceed with reinstallation, QuickBooks will create a new installation folder and rename your old ones.
If the QuickBooks error code 15215 is not resolved, you need to manually uninstall the application.
Solution 7: Manually uninstall QuickBooks and rename installation folders
- Uninstall QuickBooks again and click on the Windows Start menu.
- Search for File Explorer, then launch the File Explorer.
- Fetch and open the folder that has your QuickBooks company files.
- It may usually be in one of these locations:
- C:\ProgramData\Intuit\QuickBooks (year)
- C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
- C:\Program Files\Intuit\QuickBooks (year)
- 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
- Give a right-click to the folder and click on Rename.
- Add the extension .old at the end of the folder name to prevent QuickBooks from opening it when you install the application again.
- Reinstall QuickBooks Desktop.
In case you get an access error message, rename the folder:
- Right-click the Windows Taskbar.
- Launch the Task Manager.
- Navigate to the Processes tab.
- Click on the Name column header to get the list sorted.
- Select the following processes and then click on End Process for each:
- QBDBMgrN.exe,
- QBDBMgr.exe,
- QBCFMonitorService.exe,
- Qbw32.exe.
- Click on Yes if you see the message, “WARNING: Terminating a process can cause undesired results…“
Bonus Tips to Avoid QB Error Code 15215
- Regularly check for QuickBooks updates and ensure to use only the updated QuickBooks application.
- Right-click on QuickBooks and run it as an admin. If you do so, it would remove common permission blocks.
- To avoid any such error, you need to apply payroll tax tables before your payroll week.
- Your PC must have at least 2-3 GB of free space.
- Go with the daily backups of your company file during payroll cycles.
Conclusion
We have provided you with two options: either use the solutions shared in this guide, or if you have a timeline issue or a technical gap, contact a QuickBooks specialist at +1(866)500-0076. In case the QuickBooks Error 15215 is not fixed after applying the solutions, contact the experts. Also, your data might be lost if you proceed with more self-attempts.
Frequently Asked Questions
What does QuickBooks Error code 15215 mean?
QuickBooks Error Code 15215 occurs when you are trying to update QuickBooks or payroll. QuickBooks resists replacing your company file to avoid any data damage.
Is my company’s data at risk with error code 15215 in QuickBooks?
Yes, it could be at risk. If you are forcing an update or attempting to fix an error multiple times, then there is a chance that you will lose your company data.
What are the safe steps to fix error 15215?
We recommend that you follow some steps that include backing up your company files, exiting all the background programs, running QuickBooks as an admin, keeping your QuickBooks software updated, and resetting the update cache. But if you are on a payroll deadline, call a QuickBooks specialist at +1(866)500-0076.
What is the safest and final step to fix the QB error code 15215 if none of the solutions worked?
You need to back up your company files and call a QuickBooks specialist. The QuickBooks expert will take care of the rest.
How do I reset the QB update?
Use these steps:
- Click on the Help menu.
- Select Update Now.
- Click on Reset Update and choose Get Updates.
- Now, restart your PC and run the updates again.