QuickBooks File Doctor is a powerful tool designed to repair data corruption, fix network connectivity issues, and ensure smooth operation of your QuickBooks software. However, there are times when the tool may fail to function correctly, leaving you unable to resolve critical issues with your QuickBooks data.
If you’re facing the QuickBooks File Doctor not working error, it’s important to understand the root causes behind these problems so you can take the necessary steps to restore your business data quickly and efficiently. Keep reading to learn how to troubleshoot and resolve the issue.
Why is QuickBooks File Doctor Not Working?
Here is a list of possible factors why your QuickBooks File Doctor is not working:
- Possible damage or corruption to the company file
- QuickBooks Tool Hub might not be the latest version
- Too much storage is occupied
- The antivirus might be blocking QuickBooks Desktop
- You might have lost the data that needs to be repaired
Top 7 Solutions to Try When QuickBooks File Doctor Won’t Open
Now that you understand what hampers the functionality of the QuickBooks File Doctor, you should implement the necessary fixes to ensure the tool works properly and can repair data damage and network connectivity issues.
1. Verify and rebuild the company file data
Repair the damaged or corrupted file data using the Verify and Rebuild Data utility:
a. Verify the company file data
- Navigate to Window and click Close All.
- Go to the File menu.
- Choose Utilities.
- Hit on Verify Data. If you see:
- QuickBooks detected no problems with your data—it means the data is clean and you don’t need to do anything else.
- An error message—look for the related error on our website on how to fix it.
- Your data has lost integrity—Data damage was found in the file, and you will need to rebuild it.
b. Rebuild the data damages
- Go to File at the top.
- Choose Utilities.
- Hit on Rebuild Data.
- QuickBooks will ask you to create a company file backup before rebuilding. Click OK, as a backup is necessary before rebuilding the data.
- Choose the location to save the backup and click OK. Make sure not to replace the existing backup file. Type a new name in the File name and click Save.
- Click OK when you see the message Rebuild has completed.
2. Update QuickBooks Tool Hub
To update QuickBooks Tool Hub, remove the already existing program from your computer. Visit Intuit’s official site and download the most recent version available (1.6.0.8) for QuickBooks Tool Hub, then install the file.
When done, try running the QuickBooks File Doctor utility again.
3. Restore the company file backup
- Open QuickBooks Desktop.
- Go to the File menu.
- Click on Open or Restore Company.
- Choose Restore a backup copy > Next.
- Click on Local Backup > Next.
- Browse your computer for your backup company file. This should look like this: [Your company name].qbb.
- Select the folder where you will save the restored company file.
- Select Open.
Note: If the backup is in the same folder as the existing company file, it may overwrite your data.
- To avoid overwriting anything, you can rename your existing company file or the backup so the names are unique. Or you can save the backup in a completely separate folder.
- When you are all set, click Save. If you receive any notifications about potentially overwriting your data, select the option that best suits your needs. Avoid overwriting anything unless you know you want to.
4. Open the No Company Open window
Opening the company file in the No Company Open window enables QuickBooks File Doctor to repair the file without requiring complete access.
- Press the Ctrl key and double-click on the QB icon.
- This will open the No Company Open window.
- Go to the File menu.
- Choose Utilities.
- Select the Repair File and Network Problems options.
- Click OK on the informational dialog box on your screen.
- Open QuickBooks Tool Hub.
- Navigate to the Company File Issues tab.
- Hit on Run QuickBooks File Doctor.
- Click on Continue and log in to the Company file you want to diagnose and repair.
5. Use the Condense Data tool
The Condense Data tool shrinks a large company file by removing old transactions, summarizing them into simple journal entries, and reducing the file size.
a. Condense data while keeping all transactions
- Go to File > Utilities.
- Hit on Condense Data.
- Choose Keep all transactions, but remove audit trail info to date.
- Click Next.
- Let the process finish, select Close.
b. Condense data by removing selected transactions
- Go to File > Utilities.
- Hit on Condense Data.
- Choose Remove the transactions you select from your company file.
- Click Next.
- Choose the transaction you want to remove and click Next.
- Select how you want transactions to be summarized > Next.
- Select how the inventory should be condensed > Next.
- Choose the recommended transactions you wish to remove.
- Click Next.
- Select the List entries you wish to remove > Next.
- Click on Begin Condense, then wait for the process to complete.
- Finally, select Close.
6. Create Antivirus Exclusions for QuickBooks
If your antivirus blocks QuickBooks Desktop, you might not receive payroll or software updates. This happens when QuickBooks is wrongly flagged as a threat, preventing the software processes or programs from running. To fix this, add QuickBooks as an exception in your antivirus settings, allowing updates to be downloaded without issues.
7. Use the Auto Data Recovery Tool
The company file data you are trying to repair might be damaged, lost, or corrupted, which can make it impossible to recover using the QuickBooks File Doctor. To resolve this issue, you can recover all but the most recent data using the Auto Data Recovery tool, ensuring minimal data loss.
Conclusion
We have now reached the end of this detailed guide, which explores the various reasons why QuickBooks File Doctor is not working and offers effective troubleshooting steps to resolve company file and network-related issues.
For further assistance or if you need professional support, we recommend reaching out to QuickBookSupportNet experts at +1(866)500-0076. Connect with an expert today!
Frequently Asked Questions
- Why is QuickBooks File Doctor not working?
Usually, QuickBooks File Doctor fails if the QB Tool Hub you used to access the utility is outdated, damaged, corrupted, or if you have a lost company file. In such cases, Intuit may be a trustworthy option. Additionally, outdated QuickBooks or an incompatible Windows OS can also cause the issue.
- Does QuickBooks File Doctor handle 6000 series errors?
Yes, QuickBooks File Doctor is designed to help fix QuickBooks 6000 series errors by diagnosing and repairing company file and network issues. It can resolve problems like QuickBooks Error -6150, -6000-82, -6000-305, -6000-301, -6147, or -6130 by correcting company file damage and network-related issues that cause these errors.
- What is QuickBooks File Doctor?
QuickBooks File Doctor is a utility that verifies possible damage and network connectivity problems with the company file. Once identified, it also performs a quick repair on the damaged data and network connectivity to ensure a seamless hosting experience.
- How do I fix the QuickBooks File Doctor error?
To fix QuickBooks File Doctor error, make sure QuickBooks is up-to-date and the Windows compatibility, repair the data damage in your company file, and add Intuit as a trusted site. For further help, dial TFN to talk to an expert!