Fix QuickBooks Error 9999: Causes, Safe Fixes & Help

QuickBooks Error 9999 is simply due to an insecure QuickBooks online connection with your bank, so the application refuses to pull new transactions. It could be stressful while dealing with such errors, especially banking issues. 

This guide gives you a call first option and trending solutions to fix the Quickbooks error code 9999. What is interesting is that you will be getting guides on what not to do and cautious steps before you start fixing the solution by yourself. 

Call a QuickBooks Specialist immediately if any of these apply:

• If you have a deadline to reconcile within 24 hours.
• In case you are managing multiple bank connections and cannot afford any duplicate CSV imports. 
• You tried two or three clean attempts to fix the Quickbooks Banking error Code 9999.
• If there are any duplicate or partial transactions after a failed refresh. 

Before You Start

• Take a Snapshot: On Banking and for Review, take a snapshot of error 9999.
• CSV File: Export a CSV file of recent transactions from your bank’s application or site. 
• Check Bank status: Trying to log in with the same browser. If it shows any CAPTCHA or a multi-factor challenge, finish it. 
• Permissions: Make sure that the browser you are using allows cookies and pop-ups for your bank and Intuit’s website. 
• Deadline: If you have less time to reconcile today, you must call a QuickBooks expert. 

What triggers QuickBooks Error Code 9999?

• New Password: The bank requires a fresh login, and QuickBooks may not have passed the new challenge. 
• Browser Interference: Script-blocking extension or blocked caches that do not allow logging in. 
• Cache: Your browser’s old cookies could have conflicted with the bank’s current session. It may bring script or validation issues. 
• Multiple users updating at the same time: It could happen that at least two of your team members are working on updates and create session collisions. 
• Network Issue: It may be due to DNS filters or the VPN may be blocking the bank’s authorization. 

Read More- QuickBooks Bank Error 102 and 105

What Not to Do while Fixing the Error Code 9999?

• Bank Account: You should not disconnect the bank account.
• Update: Do not click on Update repeatedly. It could make things more complex. 
• CSV File: Do not import your CSV file more than once for the same date range. 
• Chart of Accounts: During fixing the error 9999, do not change the Chart of Accounts. 
• Extension Installation: Disable any third-party extension permanently or turn off any security application for a while. 

Solution 1: Reconnect your Bank Account

• In QuickBooks Online, Select Banking.
• Click on the Edit icon.
• Select the box with the message “Disconnect this account on save” in the Account Window.
• Click Save and then close the program. 

Steps to Reconnect Your Bank Account

• Choose Add Account in the Banking tab. 
• Enter your login credentials and click Continue. 
• Finish the security verification and choose Securely Connect.
• Now, choose the bank you would like to connect.
• Click on Bank Account or a Credit Card account. 
• Finally, click on +Add new if you do not have an account
• Click on Connect.

Confirm if the error is fixed! If not, proceed with solution 2.

Learn More – How to Add Bank Account to QuickBooks

Solution 2: Update Bank Account Details

• Open QuickBooks Online.
• Click on Banking and choose Update.
• Follow the above steps four times. 

Confirm if you are experiencing the same error. If yes, try solution 3.

Solution 3: Try logging in with a Web browser

• Launch your web browser and open the bank website.
• Now, sign in to your account using your banking credentials.
• You must have received OTP verification in your email. Enter it.
• After you log in to your bank account, update your bank details in QuickBooks Online. 

Solution 4: Clear the Browser’s Cache files

Google Chrome

• Type Chrome://settings/clearBrowserData.
• Hit the Enter key on your keyboard.
• Mark all the cached images and files.
• Click on Clear Data.

• Finally, the cache is deleted. 

For Internet Explorer

• Open Internet Explorer.
• Click on settings and navigate to history. 
• Enter the Delete Browsing history and mark all the files.

• Finally, click Delete. 

Firefox

• Type Preferences & privacy and hit the Enter button.
• Click on the box “Clear your recent history”.
• Select all the files and cache.
• Click on the Clear Now option. 

Solution 5: Download Your Bank Transaction to QuickBooks Online

• Log in to your bank account.
• Download the CSV file that includes the transactions. 
• Launch QuickBooks Online.
• Click on the Banking tab. 
• Choose Upload Transactions and the downloading file.
• You need to map the file to the correct QB account. 
• Now, in the Review tab, review and categorize the imported CSV file transactions. 

Confirm if the QuickBooks Error code 9999 has been resolved or not. If you are still dealing with the error, use solution 6 to fix it. 

Also Read – Reinstall QuickBooks Desktop

Solution 6: Clean Install QuickBooks Program

To clean install the QuickBooks Software:

• At the first step, uninstall the QuickBooks application.
• Now, download the latest version of QuickBooks.

Note:- Use Intuit’s official site to download the file. 

• Double-click on the Installation file, and the installation wizard will open.
• Follow the on-screen instructions, and use your license key. 
• Agree to their Terms and Conditions.
• Complete the installation process and activate your application. 

Bonus Tips to Prevent QuickBooks Online Error 9999

• Keep your bank’s consent updated regularly. 
• Check for no multi-user update attempt.
• Use only a single browser with cache or a third-party extension. 
• Do not overlap the CSV file while importing.
• Confirm any bank changes, like online banking UI updates. 

Conclusion

We have provided you with the solutions that are effective in fixing the QuickBooks error 9999. If your issue is not resolved, it means the error requires advanced diagnosis that is more technical and requires a QuickBooks proadvisor to deal with. To get an advanced solution, call the QuickBooks proadvisor at +1(866)500-0076. Or prefer a callback? Share your number and error code 9999 in the form section. 

Frequently Asked Questions

What does QuickBooks Error 9999 mean? 

The error code 9999 in QuickBooks means that there is a failure of the bank connection with QuickBooks Online. The application is not able to pull new transactions due to browser interference, security issues, or any bank site maintenance. 

Could a VPN or firewall trigger error 9999?

There is a possibility that it may block the authentication, or there is a strict routing. 

How much time can a QuickBooks proadvisor take to fix the QuickBooks Banking Error Code 9999 ?

Such errors take a single session if your bank’s site is not under maintenance. You can call a QuickBooks proadvisor at +1(866)500-0076 to fix the error quickly. 

Is my data at risk with QuickBooks Online error 9999?

No, your data and company file are safe in the early stages. But you are required to fix the issue in time. 

Can I try to disconnect the bank to fix the QB error 9999?

If you disconnect your bank, it could break the history and could trigger a complex situation for your business.