Software or payroll updates are crucial for security purposes, staying up-to-date with new features, timely direct deposits, accurate tax rates, and seamless functioning.
Intuit offers regular QuickBooks and payroll updates to let you enjoy seamless accounting and financial management. However, some customers have raised queries about failing to advance their software and getting QuickBooks error 15271 on their screens, which may result in incorrect tax calculations, failure to generate payroll reports, and plans such as pensions.
In today’s blog, we offer an expert-curated guide covering details such as error-triggering factors and simple fixes to get past error code 15271. Read this article in detail and enjoy a seamless experience.
QuickBooks Error 15271: An Overview
As discussed above, there is a 15XXX series, which means you may see multiple similar errors when trying to get your QuickBooks updates or when updating the payroll services, with or without a warning message. Let’s review the series of errors you may encounter in one-by-one:
| QuickBooks error 15102 | QuickBooks error 15103 | QuickBooks error 15107 |
| QuickBooks error 15105 | QuickBooks error 15106 | QuickBooks error 15271 |
| QuickBooks error 15212 | QuickBooks error 15215 | QuickBooks error 15222 |
| QuickBooks error 15223 | QuickBooks error 15240 | QuickBooks error 15241 |
| QuickBooks error 15270 | QuickBooks error 15276 |
In the below sections, we will highlight why your updates are hindered and the appropriate fixes. This information will help you get your payroll updates or advance the entire software to the latest release.
What Triggers QuickBooks Update Error 15271?
You may fail to advance your QuickBooks Desktop for multiple reasons, which we are discussing below. Let’s explore them one by one:
- Running the QuickBooks updates without proper admin permissions
- The Shared Download drive wasn’t mapped when updating the software
- Incorrect settings of Windows Firewall for QuickBooks may block the software update
- QuickBooks may fail to verify the digital signature certificate
- Some internal issues with your QuickBooks program
- Corrupted installation of QuickBooks Desktop
- The QuickBooks File Copy Service might be disabled
Top Ways to Resolve Update Error 15271 in QuickBooks Desktop
There are some simple solutions, like running your QuickBooks as an administrator or repairing your QuickBooks program, and some complex ones, like configuring Windows Firewall settings. Let’s look at these solutions one by one:-
1. Download the updates as an administrator
You may need to change your computer when downloading or installing an update, which requires admin rights. If you don’t have enough permissions, the updates will be hampered, and you can encounter Quickbooks error 15271. get your QB updates with all the admin rights:
- Exit your company file and then QuickBooks Desktop.
- Launch the Windows Start menu by pressing the Windows logo key.
- Type QuickBooks Desktop in the search field.
- Right-click on the QB icon and choose Run as Administrator.
- On the No Company Open screen, go to the Help menu.
- Choose Update QuickBooks Desktop.
- Move to the Options tab and select Mark All. Then, click Save.
- Select the Update Now tab and mark the checkbox for Reset Update.
- When you are all set, click on Get Updates.
2. Map the Shared Download drive
When you map a network drive, you can access a folder stored on another drive, server, or computer over a network. Mapping makes it easy for you to access QuickBooks company file from the shared storage.
- Click on the Windows icon from the Windows Taskbar.
- Type This PC in the search bar and choose This PC from the search results.
- Click on More (…) and choose Map network drive.
Note: If you don’t see Map network drive, you can right-click This PC and select Map network drive.
- Choose a suitable drive letter in Drive.
- Now, either:
- enter or copy and paste the full path of the folder you want to map
- or you can only enter the path to the computer where your company file is hosted and click Browse to find the file folder
- Choose Reconnect at sign-in to keep your drive mapped each time you sign in to the computer.
- Finally, click Finish.
3. Configure the Windows Firewall settings
Due to security reasons, the Windows Firewall may block your QuickBooks program due to incorrect settings or when considering it a threat to your computer. Therefore, the firewall may block QuickBooks operation for system security reasons and trigger QuickBooks error 15271 while updating.
To address this issue, configure Windows Firewall settings for QuickBooks Desktop and ensure it does not interrupt software processes such as updates.
4. Verify the digital signatures certificate
Verifying the digital signature certificate helps you maintain data integrity and security when using third-party apps or syncing data between QuickBooks and other software. Let’s see how you verify the digital signature certificate when updating the software:
a. Locate the file
- Right-click on the QuickBooks Desktop icon and select Properties from the drop-down.
- Navigate to the Shortcut tab and choose Open File Location. Then, click OK.
Note: By going to the application folder for your product, as indicated below, you can also manually reach this area. Enter the year of your QuickBooks program in place of the Xs.
- Pro, Premier, or Premier Accountant: C:\Program Files (x86)\Intuit\QuickBooks 20XX
- Enterprise or Enterprise Accountant: C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions XX.0
b. Install the Certificate
- Look for the Application file (.exe file) in the File Location window and then right-click on the same.
- Choose Properties from the options. This will open the Application file properties window.
- Go to the Digital Signatures tab and select one of the entries in the Signature list field, then click on Details.
- Now, select View Certificate on the Digital Signature Details window. This will open the Certificate window.
- On the Certificate window, go to the General tab and select Install Certificate.
- On the prompted Certificate Import Wizard welcome screen, locate the Store Location on Current User, then hit Next.
- On the Certificate Store window, Windows is already selecting the certificate based on the type of certificate. Then, click Next and Finish.
- Once done, it will prompt you that import was successful, click OK.
Note: For the remaining Security Certificates on the list of digital signatures, refer to steps 2–6.
5. Repair QuickBooks Desktop
If your QuickBooks installation went wrong or the files are damaged or corrupted, you must repair your QuickBooks program for a successful software update. To address different issues using utilities, get the QuickBooks Tool Hub to the latest release available and proceed with the below steps:
a. Run Quick Fix my Program
The Quick Fix my Program will shut down any processes running in the background that might be hampering the QuickBooks updates. Then, perform a quick fix to your program.
- Double-click on the QuickBooks Tool Hub icon to open.
- Go to Program Problems in the left pane.
- Hit on Quick Fix my Program.
- Launch QuickBooks Desktop again and open your data file.
b. Run the QuickBooks Install Diagnostic tool
If something goes wrong during the QuickBooks install, it can cause issues when updating or using it. Run the QuickBooks Install Diagnostic tool to identify and quickly fix the install issues.
- Launch QuickBooks Tool Hub by double-clicking on the icon.
- Go to Installation Issues from the left menu bar.
- Hit on QuickBooks Install Diagnostic Tool. The tool may take up to 20 minutes to finish; let it run until then.
- Once the tool finishes, restart your computer and open your QuickBooks Desktop again. Then, open your data file.
- Make sure your QuickBooks Desktop is up-to-date with the latest release. This will ensure you use the most recent fixes and security updates.
6. Enable the QuickBooks File Copy Service
The QuickBooks File Copy service, or Intuit, develops FCS service. The file’s name is ‘Intuit.QuickBooks.FCS.exe file,’ it helps your software find the latest available release from Intuit’s official site. Here’s how to enable the feature:
- Launch the Run prompt by pressing the Windows+R keys together.
- In the Run command, type COMPMGMT.MSC and click hit OK.
- This will open the Computer Management window.
- Now, press on Services and Applications.
- Select Services.
- Now, scroll down to the screen until you use Intuit QuickBooks FCS and double-click on it.
- Choose the Startup type as Manual.
- Finally, click Apply and OK.
Once you enable the QuickBooks File Copy service, re-verify Payroll’s service key to refresh the connection.
Here’s how:
- Navigate to Employees at the top menu bar.
- Click on My Payroll Service.
- Now, select Activate Service Key.
- Highlight the current payroll under the Service Keys window and click Edit.
- Finally, click Next until Finish displays on your screen.
7. Re-install QuickBooks
When you reinstall QuickBooks Desktop, it replaces the older version with the newer one, resolving the associated issues. If something goes wrong during the installation or is corrupted, reinstalling QuickBooks Desktop will help you get past the problem and ensure a smooth update.
Summary
Finally, we are at the end of this blog covering everything you need to know to address QuickBooks error 15271, ensuring a seamless update. Advance your QuickBooks software to the latest release and enjoy financial management without any hindrances.
If you need further assistance, contact QuickBooks professionals. Dial +1(866)500-0076 and talk to an expert now.