You must be wondering why your multi-user mode is not working. There are multiple reasons, but before that, let us understand what QuickBooks multi-user mode is. The mode allows multiple users to work on a single company file at the same time on a shared network.
However, due to some technical glitches or workstations, the error QuickBooks multi-user mode not working occurs. Since you have gained some understanding regarding the error, let us now understand the reasons behind this issue.
Common Reasons behind the QuickBooks Multi-user mode not Working Error
- Hosting Setting is incorrect.
- Damaged .nd file.
- Window Firewall or Third-party issue.
- Unstable Internet Connection
- QuickBooks may not be installed on the server.
- Damaged or corrupt Company file.
- QuickBooks Services may not be running.
- Blocked Connections.
- Outdated QuickBooks
If you have an updated QuickBooks application, and even after the QuickBooks multi-user mode is not working after the update, use the solutions below to fix the error.
Learn how to fix the QuickBooks multi-user mode not working error
Solution 1: Install and run QuickBooks on your Server computer
Ensure your QuickBooks services are running on the server computer. You are required to follow these steps to check QuickBooksDBXX. Then repeat them for QBCFMonitorService.
- Click on the Windows Start and type Run into the search.
- Open the Run.
- In the Run window, type services.msc and click OK.
- Find and double-click QuickBooksDBXX (XX is the year + 10)on the list.
- Click on Automatic for the Startup Type.
- Confirm that the Service status is either Running or Started.
- If it’s neither, click on Start.
- Click on the Recovery tab.
- Click on Restart the Service from each of these drop-down menus:
- First failure
- Second failure
- Subsequent failures.
- Click on Apply > OK and save the changes.
- Repeat these steps for QBCFMonitorService.
Once you complete the steps:
- Launch QuickBooks on each workstation.
- Navigate to the File menu.
- Click on Switch to Multi-user Mode.
If everything opens correctly, the error that the multi-user mode is not working is fixed. In case the QuickBooks multi-user mode is not working, h202 is not fixed, try solution 2.
Solution 2: Add services to your Windows admin group on your server
It might happen that the security tab may not be available in normal mode if you are running Microsoft Windows Home Edition. You are required to restart your PC in Safe Mode to complete the steps.
- Restart your computer.
- On your keyboard, press F8 until the Advanced Boot window opens.
- On the Advanced Boot window, click on Safe Mode and press Enter.
- The QBDataServiceUserXX depends on the QB Desktop version you are using.
- Your workstations with multi-user access enabled can switch to Alternate Hosting mode and take ownership of a company file.
- If you proceed with it, then remember that other users will not be able to open the file.
If the error in multi-user mode is not working, and QuickBooks is still not resolved, proceed with solution 3.
Solution 3: Configure your firewall settings on the host computer
Confirm that your server computer lets QuickBooks through your Windows firewall.
- Confirm and Configure Windows Firewall and Internet security settings to set up Windows firewall exceptions.
- After you confirm your firewall permissions, launch QuickBooks on your workstations.
- Navigate to File.
- Click on Switch to Multi-user Mode.
If you are still struggling with the error, continue with solution 4.
Solution 4: Ping your server from a workstation
You need to ping your server from each workstation facing the Multi-user mode issue.
- On your server PC and any workstations, turn ON Network Discovery with multi-user mode not working error.
- Launch the Windows Start menu on your server and workstations.
- Type Network into the search and open the folder Network and Sharing Center.
- Click on Change advanced sharing settings.
- In the Network Discovery and File and Printer sharing sections, ensure the option Turn on network discovery is selected.
Next, get your server name from your host computer:
- Click on the Windows Start.
- Type Run into the search box and open it.
- Type CMD into the Run window and tap Enter.
- Now, type ipconfig/all into the CMD window and hit Enter.
- Now, you need to find your Host Name in the Windows IP Configuration.
- Your server name is on the right.
Now, you are required to note down the hostname so you can access it. Navigate back to your workstations and test the server. It could be technically complicated; if you wish, you could contact your IT professional for help.
- Click on the Windows Start menu.
- Type Run into the search and open it.
- Type CMD into the Run window, and then press Enter.
- Type ping (server name) and then hit Enter.
- Do not include the brackets around the server name.
- Follow these same steps for each workstation that gets the Multi-user mode not working error.
If you see an error, Multi-user mode is not working on one or more of your workstations, and it is set to be the server for QuickBooks. You need to make sure that the host computer is the only computer set to host multi-user mode.
- Open QuickBooks on any workstation where the issue is that the Multi-user mode is not working.
- Do not open your company file.
- Click on File and select Utilities.
- In case you see the option Host Multi-User Access, do not click on it.
- Move on to the next workstation. This one is not the cause of the error.
Follow the same steps on all workstations where you see the error QuickBooks multi-user mode not working. Once you check the workstations, move on to your server PC.
- Launch QuickBooks on your host computer.
- Click on File and choose Utilities.
- If Host Multi-User Access is an option, click it.
- If you found Stop Hosting Multi-User Access, do not click it.
Solution 5: Launch the QuickBooks Database Server Manager on your Host Computer
Step 1: Install the QuickBooks Tools Hub on your Host computer
The application QuickBooks Tool Hub helps you fix common QuickBooks errors, such as H101, H202, and error series 6XXX.
For the best experience, we recommend that you use the QuickBooks Tool Hub on Windows 10, 64-bit.
- Close the QuickBooks application.
- Download the latest version of the QuickBooks Tool Hub.
- Save the file somewhere at an easy-to-reach location.
Note: You can check your Tool Hub’s versions. In QB Tool Hub, click on the Home tab, and you will find the version at the bottom.
- Open the downloaded file with the name QuickBooksToolHub.exe.
- Proceed with the on-screen instructions.
- Install the software and agree to its terms and conditions.
- Once you have finished the installation, open the tool hub.
Note: If you could not find the icon, use Windows search options and open the application.
Step 2: Run the QuickBooks Database Server Manager on your server
Your host computer is the one that has your QuickBooks company file(s). Your other PCs connected to your network are your workstations.
- Click on Network Issues and select QuickBooks Database Server Manager.
Note:- If QuickBooks is not on your server, it will prompt you to install it.
- Click on Start Scan if you see your company file folder(s).
- Or, you could browse your company file and then click Start Scan.
- We would like to confirm with you that the database server manager repairs Windows firewall permissions automatically.
- Close the program after the scanning process.
- Launch QuickBooks on each workstation with the error Multi-user mode not working.
- Click on File, then Switch to Multi-user Mode.
Step 3: Run the File Doctor
- Click on Company File Issues.
- Click on Run QuickBooks File Doctor.
Note: If the QuickBooks File Doctor does not open, search for QuickBooks Desktop File Doctor and launch it manually.
- Select your company file in the QuickBooks File Doctor.
- Or, you can use the Browse option to search for your file.
- Click on Check your file and Network, and click on Continue.
- Enter the QuickBooks admin password and click Next.
Confirm if the error is resolved or if it still requires resolution. It may happen that even though QuickBooks is not working in multi-user mode, it continues. If it is so, contact a QuickBooks specialist at +1(866)500-0076.
Conclusion
Thanks for being with us! In this guide, we strive to provide you with all the solutions that are safe and verified. We believe that the error QuickBooks multi-user mode is fixed. However, depending on your system requirements and QuickBooks version, the solution may require an advanced solution.
If your error requires an advanced technical solution, talk to our senior QuickBooks Specialist at +1(866)500-0076.
Frequently Asked Questions
What is QuickBooks multi-user mode?
QuickBooks multi-user mode is an inbuilt feature of QuickBooks that allows multiple QuickBooks users to work on the same company file at the same time.
Why is QuickBooks multi-user mode not working?
The reasons behind the cause of multi-user mode not working are several, including a corrupt or damaged company file, unstable internet connectivity, or not installed on the server computer. When such issues arrive, the multi-user mode stops working.
How to fix the multi-user mode not working in QuickBooks?
Users have multiple ways to fix the error, such as enabling their hosting, configuring Windows firewall, and/or antivirus settings. If you want a complete guide, click on the link, and you will have a complete roadmap to fix the issue of QuickBooks multi-user mode not working.