. Resolution Guide for QuickBooks Error H505

Looking for QuickBooks customer help to encounter QuickBooks Error H505? Here’s what you know about the error code, its possible reasons, and troubleshooting steps.

QuickBooks is a powerful accounting software that helps businesses to store and manage their business accounting data efficiently. Besides, it allows multiple users to access to work on the QuickBooks company file to enhance workflow and productivity. However, an annoying error code, QuickBooks error H505, can appear on your screen when working in a multi-user mode. When you try to access a company file in a multi-user environment, an error message appears on your screen:

Error Code: H505

Error Description: This company file is on another computer, and QuickBooks needs some help connecting.

There can be a variety of possible factors that can cause this error to roll out. To resolve the QuickBooks error code, you need to know those possible factors. Let’s find out!

About QuickBooks Error H505

Error code H505 in QuickBooks Desktop takes place when a user tries to access a file located on the other computer in multi-user mode. Lack of proper setup or establishment is the main reason behind the arrival of the error. It means you need additional installation or setup to get rid of the error. All the issues of the H error code series are related to the hosting setting problems. Only the server computer can host the company file. If hosting is enabled on the other computers, you can get the error message on your screen.

What Makes QuickBooks Error Message H505 to Appear On Your Screen?

Below is the list of the reasons that can cause this QuickBooks Company file access error code H505 when working in a multi-user environment:
• Firewall obstructing the incoming and outgoing communication to the company file.
• When hosting is not properly configured in multi-user mode.

• QuickBooks Database Server Manager is not scanning the files and folders in the program.
• Missing or damaged network data (.nd) file.
• The inability of QuickBooks to trace the IP address of the computer can also cause QuickBooks error H505.
• Erroneous DNS settings.

If you are not able to detect the exact reason behind the error, reaching out to the QuickBooks help desk can be useful. You can describe the symptoms of the errors to get relevant assistance.

What Are the Main Symptoms of QuickBooks Error Code H505?

QuickBooks error H505 can be determined by the below-given symptoms:
• Trouble in opening the QuickBooks company file in multi-user mode.
• An error message appears on the screen that suggests that the company file you are trying to access is already open on another computer.
• An active program window in QuickBooks crashes on the arrival of the error.
• System crashing every now and then.
• Windows freeze or become unresponsive.
• You may not be able to access the file stored on the server.
• QuickBooks error message with code H505 arrives on the screen.

How to Eliminate QuickBooks Error Message Code H505?

Solution 1: Use QuickBooks File Doctor

QuickBooks File Doctor is an efficient tool that can repair damaged company files in the QuickBooks software. A damaged QuickBooks company file is also one reason that can block your access to the file. To use the tool:
• Download QuickBooks Tool Hub and save it to your Desktop.
• Now open the tool from its location and select Company File issues.
• Next, you need to open the QuickBooks Tool Doctor to troubleshoot the issue.
• Run QBFD Tool and wait until it repairs the damaged file. The time varies based on the company file size.
• Once the repair process is done, try to open the company file again to check if the QuickBooks error H505 is fixed. If it persists, try the next solution before contacting the QuickBooks help desk.

Solution 2: Verify the Hosting

Error H505 is closely related to the hosting of the company file. You need to confirm that the system intended to host the file has hosting enabled on it. Besides, it fulfills all the configuration requirements to host the file. Once done, you need to confirm that hosting is not enabled on the other computers except the server computer. In such a case, you will get an error message that will tell you that the file is open on another computer. After verifying the hosting, try to open your company data to check the status of QuickBooks error H505.

Final Words!

The simple solutions described in this post helps in the resolution of QuickBooks error code H505. However, if you need any additional assistance at any point of troubleshooting, look for QuickBooks customer help to keep this technical annoyance at bay.

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Adam Zampa is a subject matter specialist @quickbooksupportnet.com. Being a prolific content expert with a significant amount of experience, his writings on top directory categories in the United States are getting recognition among customers across the Globe. In addition to being a well-known writer, Adam has expertise in SEO and SMO strategies.