How to Fix the QuickBooks Scan Manager Not Working Error?

Learn how to resolve issues when QuickBooks Scan Manager not working, so you can scan receipts and documents and attach them to transactions in QuickBooks with ease.

QuickBooks Scan Manager allows you to easily scan receipts and documents to attach to invoices, sales receipts, bills, and other transactions. However, issues such as an incompatible scanner, outdated QuickBooks, or insufficient permissions may interfere with scanning and attaching documents.

This comprehensive guide covers the potential causes of these issues and provides troubleshooting steps for seamless scanning with QuickBooks Scan Manager.

Why QuickBooks Scan Manager Could Not Scan?

You may fail to scan receipts or other documents for various reasons, which we discuss below. Explore why QuickBooks Scan Manager could not scan in the list below: 

• Outdated QuickBooks Desktop 
• The manager is not TWAIN-complaint
• Corrupted QuickBooks Scan Manager profile 
• Windows UAC settings might be blocking the Scan Manager 
• Incorrect installation of QuickBooks 
• Program files might be damaged or corrupted 

Do This If You See the QuickBooks Scan Manager Not Working Error

In this section, we will explore various methods to address the root causes of QuickBooks Scan Manager issues, ensuring a seamless scanning experience in QuickBooks Desktop.

1. Update QuickBooks Desktop

Updating QuickBooks Desktop to the latest version ensures you’ll be able to take advantage of Intuit’s updated features, security patches, bug fixes, and ongoing support services. These updates help keep QuickBooks features like Scan Manager running smoothly.

2. Use the TWAIN-complaint manager

The scanner you use must be TWAIN-compliant, as it allows direct scanning into applications such as document editors, photo programs, or QuickBooks Desktop. 

If the scanner still does not work outside QuickBooks, reach out to the scanner manufacturer or an QB expert at +1(866)500-0076. 

3. Delete the scan profile and create a new one

QB Scan Manager issues in QuickBooks can be resolved by deleting and recreating the scan profile, which refreshes the connection and restarts the process from scratch, helping troubleshoot associated problems.

• Open QuickBooks Desktop. 
• Navigate to Company. 
• Choose Documents and click on Doc Center.
• Hit on Scan a Document and choose the old scan profile.
• Select Delete to remove the profile from the QuickBooks Scan Manager.
• Return to the Doc Center and select Scan a Document.
• Choose New to set up a profile and add a name.
• Now, click Continue and configure the profile settings correctly.
• Select Save.

4. Update the Windows User Account Settings (UAC)

Note: Turning UAC off is an important step when troubleshooting issues with QuickBooks Desktop, but we highly recommend turning it back on to prevent security risks on your computer.

• Press the Windows + R keys. 
• In the Run prompt, type Control Panel. 
• Click OK.
• Select User Accounts > User Accounts (Classic View).
• Hit on Change user account control settings. (Note: Click Yes to continue when prompted by UAC).
• Move the slider.
  • Set the slider to Never Notify and click OK to turn UAC OFF
  • Set the slider to Always Notify and click OK to turn UAC ON (Note:Click Yesto continue when prompted by UAC).

Finally, restart your computer. 

5. Repair QuickBooks 

Repair QuickBooks Desktop using the different tools and utilities in the QuickBooks Tool Hub as mentioned below. 

Note: Download and install QuickBooks Tool Hub (1.6.0.8) in the most recent version available. 

a. Run Quick Fix my Program 

The Quick Fix my Program will shut down the open processes in the background that QuickBooks uses, then run a quick repair to your program. 

• Open the QuickBooks Tool Hub. 
• Go to Program Problems. 
• Hit on Quick Fix my Program.

• Launch QuickBooks Desktop and open the company file. 

b. Run QuickBooks Install Diagnostic tool 

If something goes wrong during the installation, it can cause issues when trying to use the software. Run the QuickBooks Install Diagnostic Tool to resolve such common installation issues. 

• Launch the QuickBooks Tool Hub. 
• Select Installation Issues in the left menu bar. 
• Hit on QuickBooks Install Diagnostic Tool. The tool can take up to 20 minutes to run; let it run until then. 

• When the tool finishes, restart your computer and open QuickBooks Desktop and then the company file.
• Get the most recent version of QuickBooks Desktop. This will ensure that you use the latest fixes and security patches. 

6. Clean Install QuickBooks Desktop

Clean installing QuickBooks Desktop closes all files, applications, and settings from the background and formats the hard drive for a fresh install of the software. This will remove all the files and folders of QuickBooks and reinstall them. 

Tip: Try switching from wireless to wired, then reinstall the scanner. This resolves the issues with attaching directly from scanners.

Conclusion 

We’ve now covered a list of reasons why the QuickBooks Scan Manager not working and provided steps to troubleshoot the issue. We hope the information above has helped you resolve the error promptly.

For further assistance, we highly recommend consulting a QuickBooks ProAdvisor, available 24/7. Dial Call Us : +1(866)500-0076 to speak with an expert now!

Frequently Asked Questions 

What is QuickBooks Scan Manager? 

QuickBooks Scan Manager is a feature or add-on that allows users to scan documents such as receipts and bills and attach them directly to QuickBooks transactions. You can attach files such as invoices, sales receipts, and bills compatible with TWAIN-compatible scanners.

How to avoid error of scan manager in QuickBooks? 

To avoid QuickBooks Scan Manager errors, first verify your scanner is TWAIN-compliant and works outside of QuickBooks, then ensure QuickBooks and your scanner drivers are up to date.

Why is QuickBooks Scan Manager not working?

QuickBooks Scan Manager may not be working because it was discontinued in QuickBooks Desktop 2022 and replaced by the Attach Documents feature and the QuickBooks Mobile app.

If you’re using an older version, other common causes include scanner driver issues, a corrupted installation, incorrect QuickBooks settings, or problems with User Account Control (UAC) settings.

Does QuickBooks Desktop 2022 support Scan Manager? 

Yes, QuickBooks Desktop 2022 supports Scan Manager, but it was later discontinued and replaced by the Attach Document feature.

How to scan through QuickBooks Scan Manager using tsscan?

To scan with QuickBooks Scan Manager using a TWAIN scanner, first set up a scan profile in QuickBooks’ Doc Centre, then configure and test your scanner using the setup wizard. Finally, use the profile to scan documents directly from QuickBooks into transactions.