QuickBooks software has smoothened the business accounting process, but it also has several bugs that can disturb your working with it. You have opened QuickBooks, and it has stopped working or not responding. Such issues can be so frustrating because you have a lot of work pending and the software is also stopped working. To get rid of this problem, you have to go through various methods mentioned in this blog. The error is identified with its multiple reasons that are responsible for its occurrence. An alternate and quick way to fix this error is to call the QuickBooks support number and get the essential solutions.

What are the Causes Behind QuickBooks Not Responding Error?

QuickBooks not responding is a standard error that occurs because of various reasons listed below.

  • A hard drive is damaged
  • Missing or damaged QBWUSER.INI file
  • Crashed Windows Operating System
  • The company file is long
  • Invalid Installation file
  • Corrupted Program files on Hard Drive
  • Low system resources

Symptoms of QuickBooks Not Responding Error

The following indications can help you to identify QuickBooks not Opening error, and you will start looking for ideal solutions to fix this error.

  • The system is shut-down automatically
  • QuickBooks, not Opening problem repeatedly appears on your computer screen
  • The system is freezing and not responding to any command
  • QB software doesn’t open

Steps to Troubleshoot QuickBooks Not Responding Error

QuickBooks can be problematic and irritative for you to tackle. You will be getting below quick fixing tips to remove this error and make the QuickBooks well again.

Method – 1 Download And Run QuickBooks Refresher Tool

  • First, close ‘QB software.’
  • Next, start downloading ‘QuickBooks Refresher tool.’
  • ‘Save’ the downloaded file on your computer
  • When the download process completes, press the ‘Run’ option to execute the ‘QBRefresher tool.’
  • It will diagnose the running problem of ‘QuickBooks’ and carry out resolving procedures
  • Finally, open ‘QuickBooks’ to check whether the issue is resolved or not.

Method – 2 Use Quick Fix My Program From The QuickBooks Tool Hub

Download and Run QuickBooks Tool Hub

  • First, close ‘QuickBooks software.’
  • Download ‘QuickBooks Tool Hub’
  • ‘Save’ the downloaded file on your PC to access it easily
  • Open the earlier ‘Downloaded file.’
  • Accept ‘terms and conditions and follow on-screen tips to install
  • After completing the installation procedure, put a ‘double-click’ on the icon to open ‘QuickBooks Tool Hub’.

Run Quick Fix My Program From Tool Hub

  • Users have to choose the ‘Program Problems’ in ‘QuickBooks Tool Hub.’
  • Choose the ‘Quick Fix My Program’
  • After this, Open ‘QuickBooks Desktop’ and then open the data file.

Run QuickBooks Install Diagnostic Tool from Tool Hub

  • Open ‘QuickBooks Tool Hub’
  • Users must check ‘Installation Issues’ in the ‘Tool Hub.’
  • Choose the ‘QuickBooks Install Diagnostic Tool’
  • Let the tool ‘Run’ and it will take up to ‘20 minutes’ or more.

Run Clean Install in QuickBooks Desktop

The clean install tool will assist you in renaming the old installed file. It allows the user to add new files.

  • First, open the ‘QuickBooks Tool Hub.’
  • After this, choose the ‘Installation issues’
  • Next, choose the ‘Clean Install Tool’ and then press the ‘OK’ option.
  • Select the ‘QuickBooks Latest Product Version’ followed by clicking ‘Continue’.

Method – 3 Make A New Admin User In Windows To Fix The Bug

  • First, click the ‘Start’ button and then open the ‘Control Panel.’
  • After this, press ‘Add or Remove User Accounts’ link
  • Once the ‘Manage Accounts’ dialogue box opens up, press ‘Create A New Account.’
  • Then, type the ‘Account Name’ and choose ‘Create Admin Account.’
  • Finally, Click on the ‘Create Account Button’ to create a new user account in Windows Operating System.

Method – 4 Assign A New Name to QB.INI File

  • Rename’ the ‘QBWUSER.INI file’ to fix the internal issue when you try to open QuickBooks Desktop
  • Rename the ‘EntitlementDataStore.ecml file

Method – 5 Run QuickBooks System Repair Tool

  • First, ‘Download QuickBooks Repair Tool’
  • ‘Save’ the downloaded file in the local folder
  • Next, shut-down all ‘existed open program’ followed by installing the tool
  • It will take around ‘20 minutes’ to run a scan in the complete device
  • Once the tool has repaired the ‘Program’, ‘Restart’ the ‘Console’ and go.

Method – 6 Restart the System By Deactivating Antivirus Program

  • First, ‘Restart’ the System
  • Confirm that ‘Antivirus’ is switched-off temporarily
  • Finally, contact the IT department to remove this issue.

Method – 7 Open The File From Another Location

  • Hold ‘Windows+E key’ to open up a new window on your screen
  • Search and find the data file with ‘.qbw extension.’
  • Do a Right-Click on it and choose the ‘Copy’ option
  • Go to ‘C: Drive’ and create a ‘new folder.’
  • Name the folder as ‘QBTEST.’
  • Open a ‘New Folder’ and ‘Paste’ the file in it
  • Open ‘QuickBooks’ by holding the ctrl key.’
  • Choose ‘Open’ or ‘Restore’ an Existing Company option
  • Open the ‘QBTEST’ folder and check if an error exists in it.

After following the above steps if you can’t log in to your QuickBooks software, you must call QuickBooks tech support to troubleshoot this error.

QuickBooks is accounting software used to manage account records, sales, and other financial activities of small, medium, and large businesses. QuickBooks has a QuickBooks file doctor’s repair tool to detect error and fix the glitches that came in QuickBooks. The application will stop working because of various reasons.

Learn and explore why File Doctor has stopped working and what are the exact possible reasons. There are various resolving steps mentioned in detail form, and you can find beneficial information. If you face any issue in going through these steps, you can contact QuickBooks customer service to fix this error.

Common Causes Behind File Doctor Not Working Error

The most probable cause behind the QuickBooks File Doctor Not Working error mentioned below.

  • If you try to access the incorporated files
  • Try to restore files that are not correct
  • Update the files
  • This error is shown while changing the old version of the company files over a network
  • When missing out some QuickBooks files in the installation phase
  • The QuickBooks File Doctor Not Working if your files are damaged, misused or corrupted.

Simple Procedures to Fix QuickBooks File Doctor Not Working Error

You will get numerous effective solutions to follow step-by-step to resolve this QuickBooks file not working error.

Procedure – 1 Open QuickBooks File Doctor Manually

  • Open the file doctor utility on the system and wait till the screen displays “No Company Open Screen.”
  • Now move to the File menu and choose utilities and in it select Repair File and Network Problems
  • In the dialogue box, click the OK tab. The QuickBooks will restart the application with administrator rights
  • On the dialogue box, an option is displaying on the screen, then press Yes
  • Click at the wrench icon to open the QuickBooks file doctor and then click at Continue
  • Next, log in your file by mentioning login user-id and password. QuickBooks file doctor will now start working and repair the error if detected.
  • Go to the Advanced Settings tab, then choose File Diagnosis Only
  • Select the Next button
  • As the system responds, open your file and check for the errors if repair is needed.

If this option is not helpful to you, then move to the next solution.

Procedure – 2 Repair the Damaged QBW file

Take the back-up of files that helps to replace the damaged files with the saved ones. To do this, move to the below steps.

  • First, open QuickBooks and then click at the File menu option
  • Now, move to the open or restore company option
  • Next, click at the option that states Click Open or Restores a Back-up Copy and move further by pressing the Next button
  • Choose the option Local Back-up and then press at the Next Button
  • A drop-down menu will be shown at which browse and choose the back-up file location
  • After that, you have to choose the file. QBB Extension
  • Now, move further to click at Open and then press at Next button
  • A Save-in drop-down menu will be shown in which you have to choose the location for restoring the files
  • Mention the name of the file in the given space. A Save As file will be shown automatically with the entry of the .QBW file
  • Click the Save button finally to save the file that is shifted from one place to another.

If this procedure is not working, you have to go to the next option.

Procedure – 3 Make Use of Auto Data Recovery

  • QuickBooks files are checked automatically by the auto data recovery functionality. It will take a couple of hours to complete the creation of files. For files without error, the back-up folder is created in the Auto Data Recovery.
  • The back-up will remain stored for 12 to 24 hours as the QuickBooks application is opened.

If this error is still there, then use it to restore the files once the application starts working fine.

Procedure – 4 Not Working Hosting Mode and Configure Antivirus Software

To confirm that the File Doctor tool is running correctly on your system, you have to switch off your system’s hosting mode. Then, change the Security Firewall Settings to allow connections working remotely from your system. If you are using it, then follow below steps

  • Open antivirus software on Desktop window and then click on Web & Email Protection
  • Now move to the Firewall Sections and press on Ports and System Services tab
  • After that click at Add button
  • Now, go to eMule under services name and in local TCP/IP ports, type the TCP data for your QuickBooks application
  • Inside the local UDP port, type the TCP data for your QuickBooks application
  • Next move to Open ports and then, choose All PCs
  • Now, click at the Save button and restart your system.

If you have fixed this error, you have to contact QuickBooks support number to troubleshoot this error.

Also Read:

  1. How to Record Vendor Refund in QuickBooks Desktop?
  2. How to Fix QuickBooks Payroll Update Error 15222?